Image of Creek in Winter


Department of Social Services
1549 Franklin Street
Rocky Mount, VA  24151

Phone: 540-483-9247

Deborah Powell, Director
E-mail: Social Services

Monday - Friday
8:30 am - 4:30 pm

220 Location Lobby Hours
Monday - Friday
8:30 am - 4:00 pm


Social Services

The Franklin County Department of Social Services is one of 120 local departments in Virginia's public social services system. The Department is an agency of county government which administers federal, state, and local public assistance and social work service programs.



Administration, Finance & Human Resources
1549 Franklin Street
Rocky Mount VA 24151

Service Programs (Adult Protective Services, Child Protective Services, Foster Care & Prevention, TANF, View and Child Care Units)
120 East Court Street
Rocky Mount VA 24151

Other Eligibility Programs (SNAP, Medicaid & Energy)
11161 Virgil H Goode Hwy.
Rocky Mount VA 24151
Lobby Hours at this location are 8:30 am - 4:00 pm, Monday - Friday


Our mission is to protect the vulnerable, promote self sufficiency or maximum economic independence, and prevent negative social outcomes for the residents of Franklin County. 

Other Items of Interest

Fuel Program begins on October 9th, 2018 through November 13th, 2018.  Applications are accepted online at, by calling the Enterprise Customer Service Center at (855) 635 – 4370, and at the local department of social services.

CommonHelp - CommonHelp  is a web-based system that allows Virginia citizens 24/7 easy access to screen and apply for Cash Assistance (TANF), Child Care Services, Energy Assistance (Fuel, Crisis and Cooling), Food Assistance (SNAP) and Medical Assistance. You can also renew your eligibility and report changes for all programs noted on the CommonHelp website.  

Energy Assistance-The Cooling Program begins on Friday June 15, 2018 for Payments, Repairs and Replacement of Cooling Equipment, Purchases of AC Units and One Time Security Deposits. You can apply with a paper application, online at, or over the phone at 1-855-242-8282.  You cannot pick up an application, drop off an application, call in or apply online until June the 15th per policy guidelines.  You can pick up applications at 11161 Virgil H Goode Hwy Rocky Mount VA 24151 or at 120 East Court Street Rocky Mount VA 24151.

Virginia Freedom of Information Advisory Council Information

In accordance with federal law and U. S. Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, age, religion, political beliefs, or disability. To file a complaint of discrimination, write to the USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TTY).